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Terms and Conditions - Shipping costs

Dinhopl & Partner OG

Terms and Conditions - General Terms and Conditions


1.  scope

1.1  The business relationships between Dinhopl & Partner OG and the customer are exclusively subject to the following general terms and conditions.

1.2  Conditions of the customer that deviate from the general terms and conditions do not become part of the contract even if Dinhopl&Partner OG accepts and executes an order placed under different conditions of the customer.


2.  conclusion of contract

2.1  The customer's order is an offer to Dinhopl & Partner OG to conclude a purchase contract.

2.2  For orders via the Internet shop, the  Dinhopl & Partner OG the customer the receipt of his order by email. This order confirmation does not represent acceptance of the customer's order, but merely informs the customer that the order has been received. If the goods ordered by the customer cannot be delivered, the customer will be informed accordingly.

2.3  The purchase contract only comes into effect when the goods ordered by the customer are dispatched  Dinhopl & Partner OG, which sends the customer a confirmation by email (shipping confirmation) for orders placed via the Internet shop.

2.4  No sales contract is concluded for goods ordered by the customer that are not listed in the shipping confirmation.


3.  Shipping

3.1  Shipping within Austria is free for private customers with an order value of €45 or more.  free of charge. Below that we charge € 5.00 shipping fee.

3.2 Shipping abroad will be charged according to the tariffs of our parcel service providers.

4.  right of withdrawal

4.1  If the customer is a consumer within the meaning of the Austrian Consumer Protection Act, the customer is entitled to withdraw from the contract under the following conditions.

4.2  The customer can withdraw from the contract with Dinhopl & Partner OG within a period of 14 days from the day the goods are received by the customer.

4.3 The customer does not have the right to withdraw from contracts for goods that are manufactured according to customer specifications that are clearly tailored to personal needs or are not suitable for return due to their nature.

4.4  If the customer justifiably withdraws from the contract, the  Dinhopl & Partner OG to reimburse the payments made by the customer and the customer to defer the services received and the  Dinhopl & Partner OG to pay an appropriate fee for the use, including compensation for any associated reduction in the general value of the service; the transfer of the service into the custody of the customer is not in itself to be regarded as an impairment. The customer has to bear the costs for returning the goods.


5.  Delivery and shipping by Dinhopl & Partner OG

5.1 Unless otherwise agreed, delivery is made from the warehouse to the delivery address specified by the customer.

5.2  Shipping is at the expense and risk of the customer. Delivery is by post or parcel service. Bulky shipments are sent by rail or a forwarding agent. Any transport insurance must be taken out by the customer himself.


6.  terms of payment

6.1  Payment options available to the customer are advance payment, payment by credit card, payment after receipt of invoice and goods (payment on account for regular customers).

The choice of payment method is made by the customer when placing the order. the  Dinhopl & Partner OG reserves the right to refuse a payment method requested by the customer.

6.2  If the customer has chosen payment after receipt of the goods and invoice as the payment method, payment is due within seven days of receipt of the invoice and goods.

6.2  In the event of default in payment, the customer must pay interest on arrears at a rate of 8% above the base interest rate. The base interest rate that applies on the last calendar day of a half-year (June 30 and December 31) is decisive for the next half-year.

6.4 In the event of default in payment, the customer shall, in addition to default interest, also be reimbursed for the necessary costs of appropriate extrajudicial collection and collection measures by collection agencies or lawyers engaged by Dinhopl & Partner OG in the amount of the applicable maximum rates according to the Ordinance on Maximum Rates for Collection Institutions (Federal Law Gazette 1996, 141 in the current version, available at ).


7. Retention of Title

The delivered goods remain the property of the until they have been paid for in full  Dinhopl  & Partner OG.

8. Change of residence

The customer has the  Dinhopl & Partner OG to notify immediately of a change of residence made between the order and its fulfillment. The customer has to bear the costs for ascertaining a changed place of residence of the customer as well as the costs for forwarding.


8.1. creditor protection

the  In the case of delivery on open account, Dinhopl & Partner OG is entitled to transmit the customer's name, date of birth and address to the Warenkreditevidenz of the Credit Protection Association of 1870 in order to obtain information about the customer's creditworthiness.


9. Warranty and Liability

9.1 The warranty corresponds to the statutory periods.

9.2 The liability of Dinhopl&Partner OG is limited to damage caused intentionally or through gross negligence. Any indispensable statutory liability provisions are not affected by this.


10. Copyrights, Images and Content

All information, graphics and the entire design of our website are protected by copyright. The reproduction, copying and printing of all content from our website is only permitted for private purposes and for orders from Dinhopl & Partner OG, at Hohe Brücke 13, 2700 Wiener Neustadt. Any further processing, duplication, distribution and / or public reproduction exceeds the usual use and therefore violates copyright law and requires our prior written consent. Color deviations are possible, technical changes as well as typographical and printing errors are reserved.


11. Privacy

Our employees are subject to the confidentiality obligations of the Data Protection Act. The mere fact that a message has been exchanged is also subject to the duty of confidentiality. We do not see personal data of our customers. However, routing and domain information may and must be passed on. The customer accepts that the use of the customer data specified in the contract will be stored and processed for the purposes of our accounting and customer records. The data is used by us to comply with legal regulations and to process payment transactions.


12. Facebook like button

For later use: Plugins from the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA will be integrated on our website at a later date. You can recognize the Facebook plugins by the Facebook logo or the “Like button” (“I like”) on our site. You can find an overview of the Facebook plugins here:

When you visit our pages, a direct connection is established between your browser and the Facebook server via the plugin. Facebook receives the information that you have visited our site with your IP address. If you click the Facebook "Like" button while you are logged into your Facebook account, you can link the content of our pages to your Facebook profile. This allows Facebook to associate your visit to our site with your user account. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the data transmitted or how it is used by Facebook. You can find more information on this in Facebook's privacy policy at

If you do not want Facebook to be able to associate your visit to our site with your Facebook user account, please log out of your Facebook user account.


13.Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. If IP anonymization is activated on this website, however, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area.

Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

You can prevent the storage of cookies by setting your browser software accordingly; we would like to point out to you however that in this case you will if applicable not be able to use all functions of this website in full. You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and from processing this data by Google by downloading the browser plug-in available under the following link and install:


14. Cookies

Cookies represent information that enables you to use our shop more efficiently. They are stored by your browser on the hard drive of your PC and are used exclusively to make your online order with us as easy as possible. For example, the name and address are filled in automatically and do not need to be entered again for another order. Since our cookies do not contain any personal information, your privacy is adequately protected. Your personal data will not be forwarded to third parties for use. Use of our website constitutes your consent to our collection and use of this information.


15. Place of Performance and Jurisdiction

Place of performance and place of jurisdiction for all services under the contract is Wiener Neustadt.


16. Amendments/Side Agreements

All agreements, subsequent changes, additions, ancillary agreements, etc. must be in writing to be legally effective, including the original signature or secure electronic signature.


17. Severability Clause

Should individual provisions of these general terms and conditions be or become wholly or partially invalid or unenforceable, this shall not affect the validity of the remaining conditions.


Wiener Neustadt, March 2021

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